Solar Liberty Customer Survey

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Confirmation Number*

1. The consultations with my Solar Liberty Sales Consultants were thorough, valuable, and accurate.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Please explain what aspects of the consultations were particularly valuable or any areas you feel we could have improved.

2. The pre-installation site visit was conducted professionally and further helped to ensure a positive experience with Solar Liberty.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Are there any specific ways in which the pre-installation site visit contributed to your confidence in choosing Solar Liberty?

3. The installation portion of my project was completed to my expectations.*

Strongly Disagree
Disagree
Agree
Strongly Agree

If we did not meet you expectations, please share and suggest areas for improvement.

4. The timeline of system completion, total cost, and materials used matched the expectations set by my sales Consultant.*

Strongly Disagree
Disagree
Agree
Strongly Agree

If there were any issues in terms of timeline, cost, or materials, please provide those details.

5. As the project progressed, I was kept informed of the next steps and timing.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Is there anywhere we could have improved on our communication?

6. Solar Liberty was responsive to my questions and provided answers quickly.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Please share any instances where you felt satisfied or dissatisfied with the responsiveness of Solar Liberty.

7. At the close of the project, I understood the operation of my PV system and the necessary actions on my part to help ensure the system provides many years of value.*

Strongly Disagree
Disagree
Agree
Strongly Agree

If there were any areas of confusion throughout the process, please describe them and suggest improvements.

8. I was confident throughout the project that Solar Liberty was knowledgeable and had my best interests in mind.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Share any experiences or interactions that contributed to your confidence in Solar Liberty's.

9. I would confidently recommend Solar Liberty to a friend or colleague.*

Strongly Disagree
Disagree
Agree
Strongly Agree

Please explain why or why not you would recommend Solar Liberty to others.

Additional Questions:

1. How many competitive proposals did you receive?

2. If applicable, why was Solar Liberty chosen over our competition? (Please expand on any reasons that led to your selection of Solar Liberty.)

3. Please share suggestions you have for improving the customer experience or operational efficiency at Solar Liberty.

4. Feel free to suggest any specific topics or areas of interest related to renewable energy that you would like to learn more about.

5. Please use this space to provide any further feedback that you think would be valuable for Solar Liberty to consider.